Media Content Generation
Content Creation Media Content ideation and drafting can be labor intensive
FAS Catalog Platform - Virtual Assistant
The AI is intended to solve the problem of users struggling to quickly find help and support documentation within the extensive FCP system. Currently, users often resort to contac…
AI in Public Experience (PX) Contact Center Services Blanket Purchase Agreement (BPA)
The AI is intended to solve the problem of high call, email, and chat volumes within the Public Experience (PX) Contact Center (CC) program, which currently handles over 2 million…
Login.gov: artificial intelligence technology used for detecting and mitigating fraud for remote unsupervised identity verification
The AI is intended to solve the problem of detecting and mitigating fraud, spoofing, or deepfakes introduced by the remote identity proofing process. Specifically, it aims to comp…
FAS Vision Agentforce
The AI, specifically the "FAS Vision Agentforce" system, is intended to solve several key customer service challenges by automating and improving operations. Its primary purpose i…
ServiceNow Virtual Agent (Curie)
This use case is designed for use within GSA to allow employees to research IT issues presenting to their workstation or find a quick answer to an IT procedure.
GovCXAnalyzer
The AI is intended to enhance the analysis of customer experience (CX) data across government services. It aims to process structured and unstructured customer feedback to identif…
No-Code Text and Sentiment Analysis with XM Discover
The AI in this use case is intended to solve the problem of efficiently conducting text and sentiment analysis on qualitative feedback in a no-code environment. This allows GSA to…
Expedited Transfer of Program of Requirements into Test Fit Layouts and Concept Design Options
The AI is intended to solve the time-consuming process of generating initial test fit layouts and concept design options from program requirements, a task that traditionally takes…
National Computerized Maintenance Management System (NCMMS) AI Chatbot
The AI is intended to solve the problem of providing user support within National Computerized Maintenance Management System (NCMMS) (IBM Maximo) for facility managers, contractor…
PBS AI Chatbot Domain Enhancements
The AI chatbot is intended to solve the problem of siloed information and time-consuming research across various Public Buildings Service (PBS) domains, including Portfolio Manage…