Call Center Knowledge Navigator

1. Inaccurate transcription of phone calls by the current system. 2. Need for enhanced time-to-effectiveness for new employees of the Education Call Center. 3. Improvements to qua…

National Training Team | Schools NLP FAQ Dashboard

Privacy Act Automation

VBA receives over 160,000 Privacy Act requests each year requiring personnel to retrieve, review, and release these records to the Veteran. Prior to the D.AI solution, this proces…

Synthetic Data Creation

Billie GPT

Master Claims Assistance Tool (M-CAT)

M-CAT is designed to automatically classify, extract, and validate critical information from diverse regulatory and/or policy references. This includes the automation of complex d…

Smart Claim Check

Smart Claim Check (SCC) reduces avoidable claims processing errors by addressing the problem of manually reviewing extensive documentation by Veterans Service Representatives (VSR…

Articulate 360: AI Assistant

The ability to efficiently and quickly create interactive and engaging eLearning for VBA claims processors. Engaging eLearning helps reduce instructor burden and time in tradition…

Loan Guaranty Lender’s Handbook Chatbot

Loan Guaranty Service (LGY) has many policy and procedural documents that are difficult to know and retrieve information for. This AI tool is designed to make the knowledge retrie…

Education Call Center (ECC) Next Gen POC

To give easier access to information like approved, current procedures or helpful tips to call center employees that engage directly with Veterans. This is a high turnover positio…

AI Personal Assistance POC

Help VBA Education Data Analysts create queries and interpret data which can be used for decision making.

Generative Annotations

Veteran Service Representatives (VSRs) are required to annotate documents relevant to a Veteran claim so that subsequent reviewers are able to quickly reference information to mak…

ASKA: Automated Support and Knowledge Assistance

ASKA is an internal support tool for VBA Public Contact staff. It connects approved policy and procedural content from SharePoint to a searchable question and answer bot. Staff ca…

Customer Sentiment

Proactively identify drops in customer service as perceived by the customer.

VBA Mail Management Services (MMS) - Modification

We are shifting data capture from back-office processing to the point of first contact. The system validates VA forms in front of the user interactively as it is being submitted,…

Auto Doc ID

The purpose of the tool is to convert inbound images into a standard format that is required for downstream processing for auto document classification and OCR/Data Extraction. A…