National Training Team | Schools — FAQ Gen AI Dashboard

Categorization of large volume question submissions with suggested generated answers based on past-provided information.

Payment Redirect Fraud (PRF) Model

The goal of the Payment Redirect Fraud (PRF) model is to identify which Direct Deposit (DD) changes are likely to be fraudulent and refer them on to investigators.

electronic Virtual Assistant (e-VA)

Automated Decision Support

Identify medical evidence for claims processing. Automated Decision Support (ADS) is the utilization of technology to maximize operational efficiency by reducing administrative ta…

Mail Automation Services

Mail Automation Services (MAS) is an if-this-then that (ITTT) logic-based service which is utilized to process inbound mail across the VBA enterprise, including the receipt of cla…

Pension Optimization Initiative (POI)

VBA’s POI is a transformative effort that seeks a Managed Services Provider (MSP) to convert an existing manual business process into automated processing of Pension, Dependency I…

Automated Ratings Summarization

We are attempting to reduce the claims backlog and processing time. Additionally, there is a large volume of documentation on a Veteran's record - this tool is intended to reduce…

Smart Pension Automation

Reduce the overall average of days to complete a pension related benefit claim. Currently, there is a batch claim processing system in place with Pension Automation that leverages…

Predictive Claims Processing Capability POC

Faster claims decisions for Veterans by predicting/performing claims adjudication without the need for a rules engine

AICES

1. Reduce the backlog and processing times, minimize unnecessary in-person exams, and address workflow inefficiencies. 2. Reduce the burden of travel on veterans and expedite the…

Smart Ratings Recommendation

Due to the rating decision's dependence on the preceding steps of the rating process, there is often a backlog of claims and significant rework required to complete a rating on a…