SBSE - Payments Topics Chatbot
Provide self service capabilities to taxpayers seeking information about certain tax topics.
Taxpayer Services Chatbot
This project implemented the Taxpayer Services chatbot, which provides self-service Frequently Asked Questions (FAQ) to taxpayers and international taxpayers regarding refunds, st…
Machine Translation
To better facilitate and automate content translation efforts at the IRS, a cloud-based commercial off-the-shelf (COTS) solution is being leveraged for use by the Linguistic, Poli…
Safeguards
The Office of Safeguards needs an AI assistant that can access its documents (e.g., IRM, Publication 1075, SOPs [PDFs/Word Docs], configuration checklists [excel], NIST documents…
Forms Conversion
The AFCS tool assists the team with working a higher volume of form conversion than we can sustain manually due to the loss of staff due to Deferred Resignation Program (DRP) and…
Accounts Management “Balance Due” Call Transcript Classification
This project aims to sort customer call transcripts into groups based on the issues customers need help with.
Identity Verification
Improves identity document verification process for IRS users who complete the registration process. The expected benefit of this AI use case is to detect submissions of forged id…
Integrate Word Processor AI for Digitalization
The intended purpose of the Digitalization Enablement Platform (DEP) and the integration of AI into processing taxpayer submitted documents is to minimize the transcription and st…
TP360 IRM Research Companion
AI is to assistant CSR as Knowledge Management Librarian for natural language querying to find solutions, improving IRM research thus minimizing time spent and redundant research.…
AI for Schema Development - Online Adaptive Forms
The Generative AI Tool will assist our project team in developing schemas on all non-tax, tax-related or tax forms they are converting to mobile/online adaptive versions. The use…
Using AI to analyze Taxpayer Burden Survey open-ended responses
Large amounts of qualitative data need to be coded to convert to quantitative data for analysis.