Automatic PSC Classification
FTC receives uncategorized complaints from multiple channels and contents of comments varies widely by source.
Group Duplicate Complaints
Consumers submit multiple complaints for the same issue using various channels, which impacts the ability of Law Enforcement to quickly search and identify leads.
Chatbot
Assisted chat is only available during business hours. Many consumers are left with no option to wait until assisted chat is available if they have questions.
Word Cloud
Assist Law Enforcement to reduce the time required to analyze search results
Graph Analytics
Assist with identifying connections between complaints as consumers may file same type of complaints against a company but with different names, phone numbers or when company use…
Analytic Sandbox
Provides a managed data analytics platform to help FTC staff perform data analytics tasks supporting various business purposes, by utilizing Python and other tools, with ML (Machi…
Developer Productivity
Solve challenges and inefficiencies in development
CRC Call Summarization
The process of summarizing consumer complaints relies heavily on the subjective judgment of CSRs (Consumer Service Representative) to identify and document the key points of each…
IVR Automated Voice Assistant
Reduce cost of call volume for requests for information which are low value contacts for law enforcements while maintaining positive customer experience.
GenAI Mail Scan
The difficulties of interpreting handwritten and poorly formatted documents by staff leads to increased manual labor required to accurately read and enter data into all fields.
Azure ML
Ad-hoc Machine learning tasks are taking longer time to train and review results
DNC IVR Audio File Transcription
The DNC IVR (Do Not Call Interactive Voice Response) comments audio files are not being transcribed, requiring users to click the link and listen to understand the IVR complaint.