Group Duplicate Complaints
Description
Consumers submit multiple complaints for the same issue using various channels, which impacts the ability of Law Enforcement to quickly search and identify leads.
Detailed example
Duplicated complaints are grouped together and helps law enforcement identify entities with multiple reports
AI / analytics pattern
Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relationships.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Assists law enforcement with identifying leads in fraud investigations by efficiently grouping duplicate complaints.
Audit / financial statement impact
Does not produce an output that serves as a principal basis for decisions or actions with legal, material, binding, or significant effect on any of the individuals or entities identified in OMB-25-21.
Controls / human review
ATO: Yes; PIA: https://www.ftc.gov/system/files/ftc_gov/pdf/Sentinel-Network-Services-PIA.pdf