Chatbots for internal research
Description
OFO agents need quick access to relevant policy documents and guidance materials to efficiently respond to inquiries without manually searching through knowledge repositories.
Detailed example
Access AI chatbots (e.g., claud, chatgpt) to improve internal research. Inputs would be questions on research topics relevant to SBA policy and programs. Outputs would be synthesized information from web, links to resources.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
b) Pilot – The use case has been deployed in a limited test or pilot capacity.
Expected benefit
Faster response times for agents, more consistent guidance provided to clients, reduced time searching for information, and improved quality of service delivery.
Audit / financial statement impact
Not high impact: This AI system does not meet the criteria of any of the six pillars that make up High Impact AI in Memorandum M-25-21.
Controls / human review
ATO: Yes; PIA: Not publicly available
Data needed
Commercial vendor-managed training data. Specific training data sources are proprietary to the vendor.