Virtual Assistant for the NIAMS Grant Management Applications
Description
New investigators and staff often struggle to locate policies, workflows, and troubleshooting steps buried across SharePoint guides, SOP documents, and in?app help screens for the two NIAMS Grants Management applications. In addition, support tickets and emails consume significant SME staff's time.
Detailed example
Input : NIAMS Grant Management Training material and Job aids such as SOPs, user guides, and job aids. Output : Responses to end user questions with citation from user guides, training materials, job aids, and SOPs.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Streamlined Application Support Operations: The AI-powered virtual assistant can handle user questions and inquiries, reducing the burden and support time spent by grant SMEs and the IT application development team. It provides self-service options for users to resolve issues independently.
Controls / human review
ATO: Not reported; PIA: Not published