NBS Virtual Assistant
Description
Service Desk Operations
Detailed example
"Supporting all NBSC business workstreams, the ONBS Assistant will enhance user engagement with NBSC Applications by providing comprehensive and personalized assistance A variety of support document types like job aids, CBT training courses, FAQs and knowledge articles are the instructional documents used to teach the tool to answer common questions that come into the core team, and the Service Desk on a regular basis.ONBS Subject Matter Experts regularly update content ONBS Assistant will be hosted in the NIH Business System Cloud (NBSC) and positioned within the ONBS SharePoint portal"
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
A robust knowledge base supports the NBSC user community, significantly reducing service requests to the ONBS Service Desk. This allows Subject Matter Experts (SMEs) to concentrate on critical operational and maintenance activities.
Controls / human review
ATO: Yes; PIA: Not published
Data needed
NBS Training guides, Job Aids, and FAQs.