DHDSP NOFO Technical Assistance Chatbot
Description
The Division for Heart Disease and Stroke Prevention (DHDSP) experienced numerous challenges in coordinating with grantees/recipients to support questions related to their programs. These challenges often resulted in inefficiencies such as inconsistent communication, limited accessibility to data, potential inaccuracies in responses, and delayed responses. To address these issues, the TA Chatbot was developed to reduce the administrative burden on staff related to their assigned Technical Assistance (TA) case load.
Detailed example
The Technical Assistance chatbot incorporates a Large Language Model (LLM) AI to provide quick, accurate, plain-language answers to questions on grants policy and program processes, protocols, and requirements.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
The chatbot is trained on hundreds of DHDSP NOFO specific and HHS policy documents that PDSB Project Officers, PDSB Data Team, and AREB Evaluation TA Providers would have to search through to find answers to recipient questions. Use of this chatbot will save hundreds of hours of staff time so they can focus on other tasks to support DHDSP-funded recipients.
Controls / human review
ATO: Yes; PIA: Not published