EDAV Virtual Assistant - Eva ( Microbot Service) - Bot as a Service (BaaS)
Description
This tools serves as a helpdesk to support CDC staff in finding relevant information related to the Enterprise Data, Analytics, and Visualization platform available across existing documentation.
Detailed example
Staff will ask the chatbot questions related to various platform documentation. The AI use cases supplies back information including references and citations to the existing documentation for staff to go to.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Increased access for staff to documentation and decreased time spent searching for relevant information. This includes a reduction in number of support tickets from staff.
Controls / human review
ATO: Yes; PIA: Not published