DGMH AI Chatbot
Description
Responding to inquiries is time-consuming for staff, especially when information is available but hard to find on public CDC webpages. The AI chatbot drafts initial responses using content from CDC’s website, reducing turnaround time and freeing staff to focus on higher-priority tasks.
Detailed example
The AI chatbot generates an initial draft response to inquiries using content from CDC’s public-facing webpages. Each draft is reviewed and cleared through the existing CDC process before being sent.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
b) Pilot – The use case has been deployed in a limited test or pilot capacity.
Expected benefit
The chatbot will reduce turnaround time for responding to inquiries, improve consistency of responses, and allow staff to focus on other priorities. Evaluation will assess response accuracy, completeness, and revision needs, as well as consistency across similar inquiries.
Controls / human review
ATO: No; PIA: Not published
Data needed
Content from CDC’s public-facing webpages