Certification and Testing/Program Administration – AI-enabled Internal Processes
Description
ONC’s certification and related program operations rely on many manual, text-heavy, and repetitive tasks (e.g., analyzing surveillance reports, validating certification test results, generating public meeting materials, preparing communications, managing Jira tickets, summarizing standards/IG guidance, and drafting acquisition documents). These activities are time-consuming, error-prone, and difficult to scale as program workload increases. The AI use case is intended to automate or semi-automate routine document drafting, data summarization, basic analysis, and information retrieval across these functions so staff can focus on higher-value review, oversight, and decision-making.
Detailed example
AI-generated or AI-assisted outputs include: (1) draft analytical summaries and reports (e.g., surveillance reporting analysis, RWT results validation, SED categorization, data visualizations); (2) draft public-facing and stakeholder communications (e.g., webinar Q&As, plain-language explanations of regulatory or standards text, communication templates); (3) internal operational artifacts (e.g., CHPL backups, release notes, Jira responses and ticket summaries, Excel query results); and (4) first drafts of acquisition and planning documents (e.g., statements of work, market research, memoranda of need, acquisition plans). All outputs are reviewed, edited, and approved by ONC staff before use.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Expected benefits include: (1) improved efficiency of internal certification and program operations (e.g., faster preparation of surveillance analyses, CHPL artifacts, and meeting materials); (2) reduced risk of omissions and inconsistencies in internal documents through standardized AI-assisted drafting and terminology checks; (3) quicker access to relevant information from CHPL data, Jira tickets, standards implementation guides, and financial spreadsheets; and (4) more timely, clear, and consistent public-facing communications and policy/support documents. Indirectly, these improvements support ONC’s mission to advance safe, interoperable health IT by improving the quality and timeliness of its certification, oversight, and communication activities.
Controls / human review
ATO: Not reported; PIA: Not published