OMB Individually Reported
Routing emails from shared inboxes
Low riskExact public inventory row
Description
This EAC uses a single inbox for the majority of its public communications. This tool is intended to route those incoming messages to the appropriate individuals or inboxes immediately to decrease response time and improve custormer engagement.
Detailed example
Emails forwarded to the appropriate individual or inbox.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
b) Pilot – The use case has been deployed in a limited test or pilot capacity.
Expected benefit
Improved staff productivity, faster drafting workflows, and enhanced customer service.
Controls / human review
ATO: Not reported; PIA: Not published
Data needed
General-purpose data entered by staff for productivity tasks; no PII or sensitive content is allowed per the EAC's AI Use Policy.