OMB Individually Reported
Customer Service AI Agent/ChatBot
Low riskExact public inventory row
Description
Members of the public visiting EOIR's website have trouble locating information on the website.
Detailed example
Suggest EOIR webpage where customer can locate the relevant content or information.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Improving access to information on the EOIR website.
Audit / financial statement impact
Does not produce an output that serves as a principal basis for decisions or actions with legal, material, binding, or significant effect on any of the individuals or entities identified in OMB-25-21.
Controls / human review
ATO: Not reported; PIA: Not published