Voicemail Transcription, Translation and Summarization
Description
PARDON would like to leverage transcription, translation and summarization services available in the GCC high cloud environment to help reduce the processing time and level of effort associated with responding to voicemail inquiries.
Detailed example
The primary output from this use case is an email that provides an AI generated summary of the voicemail and includes the following attachments: the original voicemail (.wav file), a text file that includes the transcribed voicemail, and a text file that includes the translated voicemail (for non-English voicemails). This email is sent to the shared PARDON inbox and processed with other email requests.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
b) Pilot – The use case has been deployed in a limited test or pilot capacity.
Expected benefit
Cost savings, reducing customer wait times, improving customer experiences, improving PARDON Attorney experiences, and improving multi-lingual access to the government.
Controls / human review
ATO: Yes; PIA: Not published
Data needed
The case owner relied on DOJ AI governance practices to select and prepare data, as well as evaluate performance.