Qualtrics
Description
Qualtrics is a cloud-based service that can send out survey and record responses. ENRD uses it to send out questionnaires to its own employees to gather feedback on issues such as training needs and student feedback on training sessions. ENRD also uses Qualtrics to collect victim impact statements and to collect public input in environmental justice matters. Qualtrics includes a sentiment analysis feature, but ENRD has not used it. Sentiment analysis can review narrative responses from respondents and summarize the overall sentiment of a group of respondents and surface insights and issues from a large number of responses.
Detailed example
Survey responses and reports summarizing data from responses.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
It can provide immediate analysis of respondent sentiment and surface insights. It can reduce the number of hours and effort to read and score narrative responses and summarize the overall opinion on the subject.
Audit / financial statement impact
Does not produce an output that serves as a principal basis for decisions or actions with legal, material, binding, or significant effect on any of the individuals or entities identified in OMB-25-21.
Controls / human review
ATO: Not reported; PIA: Not published