ICE Enterprise AI Assistant
Description
This use case aims to (1) address cybersecurity concerns related to ICE personnel using externally hosted commercial chatbots and (2) solve the issue of out-of-the-box LLMs lacking tailored capabilities for ICE, such as the integration of internal ICE artifacts.
Detailed example
The solution’s AI outputs vary depending on the user’s request, but generally help personnel quickly access relevant data, reducing the time spent searching through internal resources. The chatbot also improves data reliability by citing its sources and tailoring responses to the specific needs of ICE personnel. Outputs are intended as a support tool and users may not rely on outputs as the principal basis for decisions or actions classified as high-impact AI under OMB guidelines.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
By providing an ICE-owned and agency-wide solution, the ICE Enterprise AI Assistant addresses cybersecurity and privacy concerns associated with external AI tools, while enhancing employee efficiency and supporting the ICE mission. The tool advances ICE’s AI adoption and is expected to improve information access and increase productivity across the organization.
Controls / human review
ATO: Not reported; PIA: Not published