OMB Individually Reported
Global Entry Mobile App Traveler AI Question Answering Service
Low riskExact public inventory row
Description
Travelers submitting a question to the Global Entry support team.
Detailed example
The output is the answer to a traveler's question. The AI model is directed to answer the question from the context information we give it, verbatim.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Faster workflow, faster customer response time, reduce the number of people it takes to address customer concerns, less expensive.
Controls / human review
ATO: Yes; PIA: Not published
Data needed
Previous production traveler questions that were sanitized and anonymized, mock traveler questions.