TSA Case Handling Platform
Description
The tool saves case workers manual time to download, order, and compile reports.
Detailed example
The LLM automation capabilities include compiling, ordering, and exporting a PDF document that contains 6 key documents from the initial steps of formal complaint process, and 3 key documents at the final stages of the complaint.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
The tool saves case workers manual time to download reports, order, and compile. The case workers can then use their time to work on cases rather than administrative tasks. Newton POC has the potential of streamlining collection processes related to cases, and creating custom reports from various materials during the case managers interview process, producing a centralized tool to manage and control all steps within each case.
Controls / human review
ATO: Not reported; PIA: Not published