Digital Records Manager (DRM) User Assistance Chatbot
Description
The AI tool, the Digital Records Manager (DRM) User Assistance Chatbot, is designed to address the problem of efficiently searching and gathering information within the Investigative Case Management (ICM) system used by Homeland Security Investigations (HSI). Specifically, it provides immediate, on-demand assistance to investigators by allowing them to pose natural language questions about using the DRM application for case and media management.
Detailed example
The outputs of the DRM User Assistance Chatbot will be natural language responses to user questions, based on a custom Knowledge Base of DRM documentation artifacts, supported by the natural language capabilities of the backing LLM.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
This is an AI records search tool to help investigators more efficiently search and gather information. The Digital Records Manager (DRM) User Assistance Chatbot is intended to increase user efficiency by providing answers to commonly asked question without the need to manually refer to documentation or submit a help desk ticket. A reduction in the volume of submitted help desk tickets is expected as a result.
Controls / human review
ATO: Not reported; PIA: Not published