GenAI for KM
To provide agents/users content insight capabilities beyond simple keyword search currently available and improve response time & quality and incorporate updated source content in…
Education Call Center (ECC) Next Gen POC
To give easier access to information like approved, current procedures or helpful tips to call center employees that engage directly with Veterans. This is a high turnover positio…
Natural Language Online Workflow (NOW)
- Information Gaps and Misinformation: Veterans and staff often have trouble finding accurate, consistent answers about vasectomy procedures, eligibility, risks, and next steps. P…
Modeling to Learn (MTL)
Modeling to Learn is designed to address the limited start, flow, and dose of evidence-based psychotherapy and evidence-based pharmacotherapy for Post Traumatic Stress Disorder (P…
Image Quality Control Tool
Currently, patients submit images to My VA Images, then a provider reviews the images. If a patient submits a low quality image, they must await a response from the provider, who…
Federal EHR End User Peer Support Chatbot
Federal EHR end user support meets peak in the first three months after roll-out. The current model of super user support is not sustainable when EHRM-IO restarts deployment with…