Microsoft Copilot Pilot

Quick access to self-generated (Documents, Emails, Files) knowledge and business productivity.

ServiceNow LANL AI Portal Integration

Provide GenAI capabilities for use in multiple use cases for the IT divisions at LANL

Microsoft AI Builder

Microsoft AI Builder solves the problem that most businesses want to use AI but lack the technical expertise and resources to build it themselves. It provides easy-to-use, pre-bui…

Microsoft 365 Apps for Enterprise

N/A

Software Implementation Assistant

This AI solution is designed to streamline the process of software implementation by automating crucial planning tasks, technical documentation, and risk assessments, which typica…

Microsoft Outlook MUI

N/A

Microsoft Edge

N/A

Amazon Q Chatbot Pilot

Quick access to AWS cloud engineering reference architectures and general AWS services information

Anthropic Claude Pilot

Quick access to general knowledge.

AI-Enabled Tech Desk Agent

Allow staff to resolve tech issues through an AI-enabled self-service chat agent.

SQL Server Management Studio

Microsoft Exchange Server

N/A

ServiceNow AI Search

Provide better search experience for finding knowledge articles, tickets, and other data. Ability to pull from sources external to ServiceNow

Microsoft Skype App

Cloud Knowledge Hub

Answer staff questions on cloud services and best practices via an AI knowledge hub.

AI workflow to process voicemail user service requests and translate them into actionable IT service tickets

Faster user support and an additional chain of communication for users to report issues. More organized and consistent information extraction from a message.

Microsoft OneNote MUI

N/A

FY19 Lab Call – Livewire Data Sharing Platform

Lack of easily-accessible, organized information on transportation and mobility-related projects.

Microsoft Copilot Studio

Build enterprise conversational AI agents that securely connect to data and workflows.

Microsoft PowerPoint MUI

N/A

Microsoft Power BI Desktop

N/A

Microsoft Azure PowerShell

N/A

Integration of AI, specifically CoPilot for GitHub, for BTFA Software Development Life Cycle Process for DME and O&M applications.

Reductions in BTFA Application and Database Staff has lead to increase workload for remaining staff for DME and O&M activities of applications and servers. This code is considered…

User guides/training provided in chat form

We have multiple systems with multiple user guides that are 200 plus pages. Additionally, we have a significant amount of training material. Our customer survey responses always i…