PDF Intake (PDFI) for myUSCIS
Scanned PDFs submitted through MyUSCIS must be validated against form-specific business rules related to both the overall document and the contents of specific fields. Constructed…
Individual Assistance Document Translation
This AI use case addresses three inter-related problems: It eliminates delays associated with human translation of documents originally in non-English languages; it reduces the co…
Call Center Management and Service Delivery Support
DEA wants to improve the effectiveness of the Diversion Control Registrant Call Center by automating the routing of incoming calls, providing answers to common questions for Diver…
Automatic Document Processing
The AI is intended to allow the claims examiner more time to focus on more critical adjudication tasks. The CM-929 and CM-908 forms amount to tens of thousands of incoming corres…
Insight
This AI use case is decision support software used by hearings and appeals-level Disability Program adjudicators to help maximize the quality, speed, and consistency of their deci…
Duplicate Identification Process
This AI use case identifies, flags, and marks duplicates, reducing the amount of time spent to review cases for hearings.
Handwriting Recognition of Forms; Intelligent Document Processing Platform - Forms Classification and Data Extraction
This AI use case classify, identify and extract structured, semi-structured forms containing printed and handwritten fields. The use case increases automation, reduces clerical er…
Modernized Development Worksheet (MDW)
This AI use case reviews data during case development so it can be better categorized. The use case reduces processing time and customer wait times.
Mobile Wage Reporting
Uses AI to extract text/data from scanned images/documents representing pay stubs or payroll information to enable faster processing.
Speech to Text Video Transcription
Generate transcript from recorded audio of disability hearings
Medicare AI Drug Search
Improved customer experience
Marketplace Qualified Health Plan Benefit AI Assistant (discovery)
Improved customer experience
Nutrition Education & Local Access Dashboard
The goal of this dashboard is to provide county-level information on nutrition education and local food access, alongside other metrics related to hunger and nutritional health. T…
ROE Document Recognition - RoeDR
The purpose of this model is to automate a slow manual process by analyzing documents from producers and Authorized Insurance Providers (AIPs), picking the appropriate page from t…
Call Center Knowledge Navigator
1. Inaccurate transcription of phone calls by the current system. 2. Need for enhanced time-to-effectiveness for new employees of the Education Call Center. 3. Improvements to qua…
Master Claims Assistance Tool (M-CAT)
M-CAT is designed to automatically classify, extract, and validate critical information from diverse regulatory and/or policy references. This includes the automation of complex d…
Smart Claim Check
Smart Claim Check (SCC) reduces avoidable claims processing errors by addressing the problem of manually reviewing extensive documentation by Veterans Service Representatives (VSR…
Generative Annotations
Veteran Service Representatives (VSRs) are required to annotate documents relevant to a Veteran claim so that subsequent reviewers are able to quickly reference information to mak…
VBA Mail Management Services (MMS) - Modification
We are shifting data capture from back-office processing to the point of first contact. The system validates VA forms in front of the user interactively as it is being submitted,…
BillieGPT POC
It will exist to assist School employees (School certifying officials) in general use, policy, and procedures for handling Veterans cases from the school's perspective. Gives info…
PII in Foreign Medical Program (FMP) Faxes
Improve processing speed in identifying and processing multiple language claim forms and improve the speed and accuracy of such claims.