Conversation Training and Feedback Simulator

OTA Automated Passenger Screening Gate System

Increase efficiency and security of Automated Passenger Screening

Answer Engine

The Transportation Security Administration (TSA) faces increasing challenges in managing and analyzing large volumes of complex data, which can hinder the effectiveness and effici…

Contract Requirement Automation

The AI solution is intended to solve the problem of labor-intensive manual creation and management of procurement requirement documents at TSA. The solution provides the TSA user…

TSA Case Handling Platform

The tool saves case workers manual time to download, order, and compile reports.

Automated Field Data Collection

The proliferation of screening technologies has increased the number of field data collection events necessary to characterize system performance. Currently, TSA does not have a s…

Plan of Day Staff Optimization

TSA must deploy a dynamic solution capable of locally optimizing allocated employee staffing while load balancing available equipment and projected passenger throughput to ensure…

Airport Throughput Predictive Model

This use case is a predictive model for passenger volume to help with airport staffing.

Geographic Current Events Real-Time Alerting Tool

TSA is able to analyze and process large volumes of data to evaluate critical events faster and more effectively.

idiCORE Subscriptions

This allows agents and analysts to quickly determine interrelationships and connections, facilitating faster and more accurate investigations.

Document Translation Service (DTS)

Leveraging accurate cross-language translation with the latest Azure AI cloud service

AskTSA

The AI is intended to address several challenges within the AskTSA customer service process. These include reducing the time it takes for agents to respond to inquiries, improving…

Lexis Nexis

Identity verification for passenger screening and bolster transportation security.

SITE Group Subscription Services

This tool assists TSA with identifying known and unknown threats to the U.S. and international aviation and surface transportation systems.

Service Now Predictive Intelligence Tool

This solves the issue of submitting duplicate or very similar Projects, Demands and Ideas.

Text Extraction from Uploaded Images

Without this capability, images are taken during maintenance but are not searchable and the information can not be used in generating details.

TSA Contact Center Virtual Assistant

The AI use case is designed to enhance customer service accessibility, improve operational efficiency, and provide valuable data insights to support TSA's mission and decision-mak…