2 matching use cases
OMB-IND-HUD-2025-003OMB Individually Reported
Email Assistant
The Federal Housing Administration (FHA) Resource Center is receiving a surge of an unprecedented number of emails requests in the contact center and needs a way to reduce the ema…
OMB Individually ReportedService DeliveryLow risk
OMB-IND-HUD-2025-005OMB Individually Reported
FHA Resource Center Chatbot
Expanding the ability to answer calls with a Virtual Assistance Chatbot and Voice Bot on the Interactive Voice Response system 24/7 at the Federal Housing Administration (FHA) Res…
OMB Individually ReportedService DeliveryLow risk