Social Listening
Description
There are many social media sites that provide information useful to the FDIC's fulfillment of its mission; searching each independently is time consuming and inefficient. Summary of results for social and news items on the FDIC, liquidity risks, banking industry, and other relevant topics helps users to support mission.
Detailed example
Outputs help to inform as to issues that may impact the FDIC's fulfillment of its mission. Outputs reflect the search results of prompts related to searches focused on mentioning the FDIC and trends affecting the ability of the FDIC to fulfill its mission.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Access to a centralized online tool that searches numerous social media sites expedites analysis of publicly available information. Utilized for social listening about policy issues, potential liquidity risks, banks, and more to help support mission.
Controls / human review
ATO: No; PIA: https://www.fdic.gov/policies/privacy/documents/fdic-social-media-pia.pdf
Data needed
Public data, trained by vendor