Call Center Knowledge Navigator
1. Inaccurate transcription of phone calls by the current system. 2. Need for enhanced time-to-effectiveness for new employees of the Education Call Center. 3. Improvements to qua…
Master Claims Assistance Tool (M-CAT)
M-CAT is designed to automatically classify, extract, and validate critical information from diverse regulatory and/or policy references. This includes the automation of complex d…
Smart Claim Check
Smart Claim Check (SCC) reduces avoidable claims processing errors by addressing the problem of manually reviewing extensive documentation by Veterans Service Representatives (VSR…
Generative Annotations
Veteran Service Representatives (VSRs) are required to annotate documents relevant to a Veteran claim so that subsequent reviewers are able to quickly reference information to mak…
VBA Mail Management Services (MMS) - Modification
We are shifting data capture from back-office processing to the point of first contact. The system validates VA forms in front of the user interactively as it is being submitted,…