2 matching use cases
OMB-IND-VA-24-2717OMB Individually Reported
VA.gov Chatbot: Summative Content
AI can provide around-the-clock support without long wait times, allowing our human call center agents to help individuals with more complex concerns. The virtual agent will allow…
OMB Individually ReportedInformation TechnologyHigh risk
OMB-IND-VA-24-2758OMB Individually Reported
VA VoiceBot for Call Center Modernization
The VoiceBot can quickly handle common inquiries, offering Veterans immediate answers and reducing the frustration of long wait times. This allows Contact Centers to focus resourc…
OMB Individually ReportedInformation TechnologyHigh risk