VA.gov Chatbot: Summative Content
Description
AI can provide around-the-clock support without long wait times, allowing our human call center agents to help individuals with more complex concerns. The virtual agent will allow veterans to self-serve, ask questions at their own pace, complete tasks, and find answers and information more easily.
Detailed example
Benefits information based on VA.gov content.
AI / analytics pattern
Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relationships.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Veterans receive increased access to self-service capabilities - the virtual agent will allow veterans to self-serve, ask questions at their own pace, complete tasks, and find answers and information more easily.
Controls / human review
ATO: Not reported; PIA: Not published