4 matching use cases
OMB-IND-ROW3097OMB Individually Reported
Modernized Development Worksheet (MDW)
This AI use case reviews data during case development so it can be better categorized. The use case reduces processing time and customer wait times.
OMB Individually ReportedGovernment Benefits ProcessingLow risk
OMB-IND-ROW3105OMB Individually Reported
Generative Artificial Intelligence (AI) for Analytic Insights
Generative AI model to analyze SSA's National 800 Number and Field Office call transcripts as well as Interactive Voice Response (IVR) system call logs to provide insights into ca…
OMB Individually ReportedInformation TechnologyLow risk
OMB-IND-ROW3108OMB Individually Reported
Customer Insight Tool
SSA uses a survey system to deliver and manage customer surveys. Part of the deployed system includes an AI capability for performing text analytics for identifying and tracking c…
OMB Individually ReportedService DeliveryLow risk
OMB-IND-ROW3109OMB Individually Reported
Benefit and Earnings Public Use File
Generate high fidelity synthetic benefits and earnings data for external researches to support policy research and decision making while protecting privacy.
OMB Individually ReportedOtherLow risk