Modernized Development Worksheet (MDW)
This AI use case reviews data during case development so it can be better categorized. The use case reduces processing time and customer wait times.
Pre-Effectuation Review (PER) / Targeted Denial Review (TDR) Models
This AI use case identifies high likelihood of error in certain claims and refers them for review. This use case reduces incorrect benefits payment.
Continuing Disability Review Model
This AI use case identifies disability cases with the greatest likelihood of medical improvement and flag them for a continuing disability review to improve the accuracy of progra…
Social Security Income (SSI) Redetermination Model
This AI use case identifies SSI overpayment cases that have highest expected overpayments for review.
Proactive Triage and Analysis of Hearings (PATH)
This AI use case flags high likelihood favorable claims and refers them to human adjudicators for further review to determine eligibility for on-the-record hearing decisions.
Generative Artificial Intelligence (AI) for Analytic Insights
Generative AI model to analyze SSA's National 800 Number and Field Office call transcripts as well as Interactive Voice Response (IVR) system call logs to provide insights into ca…
Customer Insight Tool
SSA uses a survey system to deliver and manage customer surveys. Part of the deployed system includes an AI capability for performing text analytics for identifying and tracking c…
Benefit and Earnings Public Use File
Generate high fidelity synthetic benefits and earnings data for external researches to support policy research and decision making while protecting privacy.