Unused Ticket and Travel Credit Recovery Bot
Description
Match unused airline tickets and credits to traveler profile, authorization, voucher and refund status to recover funds.
AI / analytics pattern
record linkage + workflow automation
Automation level / stage
human-in-the-loop analytics
Expected benefit
High-value DoD FM productivity, auditability, data-quality and control improvement.
Audit / financial statement impact
Expenses, obligations, advances, outlays
Controls / human review
Human review for unusual/high-dollar items; policy citations; audit logs; role-based access; periodic accuracy testing.
Data needed
DTS, GTCC feeds, per diem rates, travel policy, routing lists, voucher documents; transaction history; audit evidence; reference data; control requirements.
Possible metrics
dollars impacted; exceptions resolved; aged balance reduction; cycle time; NFR closure; audit sample pass rate
MVP scope
Build as a controlled pilot using one Component/process, read-only dashboards, and documented human signoff.
Related material weakness / control objective
Travel expense accuracy, improper payment prevention, policy compliance