E2 HelpBot
Description
EEO Users browse through documents like the User Guides or knowledge articles to understand E2 functionality. Additionally, many Help Desk Tickets are entered for support on E2 functions as well. We plan to develop an internal HelpBot using an LLM model (GPT 4.0) that can assist users to ask the Help Bot questions, reducing user frustration and time to figure out how to perform a task. This use case will provide a knowledgebase to assist users to get information on EEO processes.
Detailed example
Chatbot The Help Bot AI use case will be expanded by developing two distinct products. The first product is a Portal Help Bot, intended for deployment on the EEO portal. This external bot will assist users with inquiry intake and provide responses to questions related to the EEO portal. The second product is an Internal Help Bot, designed to support Office of Resolution Management (ORM) personnel in accessing information.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Increased Efficiency
Controls / human review
ATO: Not reported; PIA: Not published