Medallia Software as a Service (SaaS) - VSignals and ESignals
Description
Ability to take concrete action to address the concerns and pain points of Veterans by case-managing and undertaking service recovery on input/commentary provided by Veterans about their VA experiences in VSignals free text comments.
Detailed example
Veteran comments that are routed to the Veterans Crisis Line, National Center for Homeless Veterans, or the Patient Advocate Tracking System for VHA case management and service recovery.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Systems redesign improvements by VA administrations based on actional input from Veterans, family members, caregivers, and survivors.
Controls / human review
ATO: Not reported; PIA: Not published