OMB Individually Reported
Limited Use of Azure Speech Services in PETALS Platform
Low riskExact public inventory row
Description
Azure speech services allow the Interactive Voice Response (IVR) system to detect if the IVR should leave a voicemail or continue to a voice prompt to engage the end user.
Detailed example
Detection of live person or answering machine.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Azure speech services allows the optimization of reducing burden on the veteran and enhancing research and outreach efforts to engage the Veteran.
Controls / human review
ATO: Not reported; PIA: Not published