OMB Individually Reported
Summarize Progress Notes
High riskExact public inventory row
Description
Reduce the amount of time required for a healthcare provider to review medical records during an active case within the Clinical Contact Center.
Detailed example
A summary of the patient medical record with the most important elements presented first.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
- Reduced case time per call - Reduced hold time - Reduced queue abandonment rate - Improved Veteran satisfaction - Improved patient safety
Controls / human review
ATO: Not reported; PIA: Not published