OMB Individually Reported
App Feedback categorization model
Low riskExact public inventory row
Description
Consolidating feedback provided by patients and providers for VA Mobile Apps. Simple aggregation of data that provides a dashboard for clients to view and monitor trends.
Detailed example
Classification of app feedback in Power BI dashboard.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Reducing hours spent manually reviewing app feedback.
Controls / human review
ATO: Not reported; PIA: Not published