OMB Individually Reported
GIS Help Desk Chat Bot
Low riskExact public inventory row
Description
Answer easier Geographic Information System (GIS) help desk questions based on published Knowledge Based Articles (KBAs) which are used to train the model.
Detailed example
Outputs text-based answers to user-submitted questions about geospatial applications and processes.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Reduce customer wait times when they have a geospatial question. Help desk agents will also have more time to devote to geospatial questions, improving customer service overall.
Controls / human review
ATO: Not reported; PIA: Not published