OMB Individually Reported
ESRI Support Chat Bot
Low riskExact public inventory row
Description
The purpose of this chatbot is to help handle requests for support with geospatial software between our team and the software vendor.
Detailed example
The chatbot outputs support ticket entries, code snippets for queries, and text and links for support ideas and answers.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
The benefits include saving time when dealing with Environmental Systems Research Institute (ESRI) support issues and reducing the number of specific ESRI support tickets that need to be sent to the Forest Service Geospatial Helpdesk or to ESRI through contract support services.
Controls / human review
ATO: Not reported; PIA: Not published