OIT Help Desk Chatbot
Description
The OIT help desk would like to shorten resolution time for tickets, help empower users, generate a non-trivial response for a complex question in a desired format such as security, architecture, PMO policy, reports.
Detailed example
Publicly available help desk data, NIST policy in pdf format as user-provided data. Prompt and output are in natural language.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
If used effectively, the OIT help desk can shorten resolution time for tickets, help empower users, generate a non-trivial response for a complex question in a desired format such as security, architecture, PMO policy, reports.
Controls / human review
ATO: Not reported; PIA: Not published