Knowledge Navigator
Description
The objective is to develop an AI model that can answer detailed and complex questions about the key programmatic document, Application and Program Guidance (APG), that is issued annually before the application cycle opens. The PoC LLM has Applicant and Program Guidance (APG) documents for 10 loan repayments and scholarship programs.
Detailed example
BHW has implemented a proof of concept Generative AI (GenAI) Large Language Model (LLM) Knowledge Navigator (KN) to support National Health Service Corps (NHSC) and Nurse Corps loan repayment and scholarship program analysts and call center agents respond to program applicants and participants.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
b) Pilot – The use case has been deployed in a limited test or pilot capacity.
Expected benefit
This will allow loan repayment and scholarship analysts and call center agents to better respond to public inquiries from applicants and participants
Controls / human review
ATO: Yes; PIA: Not published
Data needed
Existing program application guidance documentation (APGs)