ChatBot for Safety Reporting Portal Adverse Events and Product problems submissions
Description
Increases data integrity and aid with routing the user to the correct commodity group to submit their adverse event or product problem. DRUID AI, a COTS tool, boasts a comprehensive suite of functionalities, encompassing conversational flows and seamless diverse data sources integrations such as SQL, ServiceNow, UiPath, API, and knowledge base services. Its sophisticated Natural Language Processing and Understanding capabilities empower precise interpretation of user queries across various languages and dialects.
Detailed example
The AI routes to the correct form and helps the user to complete the report faster and endures data integrity. The outputs uses knowledgebase to answer questions, format responses, routes to correct forms, and uses API to submit the report to SRP without having to use the existing legacy app.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Increased user satisfaction by saving time providing faster form completion and less confusion on where to report their adverse event or product problem.
Controls / human review
ATO: Yes; PIA: not publicly available
Data needed
Internal FDA structured and unstructured data from FDA.GOV web crawling