OMB Individually Reported
Eligibility & Enrollment Medicare Online (ELMO) Chatbot
Low riskExact public inventory row
Description
Assist Medicare caseworkers in navigating a fairly complex application
Detailed example
Answers questions about the ELMO tool, how to navigate it, and where to find information
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
More efficient caseworkers
Controls / human review
ATO: Yes; PIA: Not published
Data needed
The model was trained using CMS general information and ELMO tool documentation