OMB Individually Reported
Health Plan Management System - Complaint Tracking Analysis
Low riskExact public inventory row
Description
Support the analysis of MA and Part D beneficiary complaints data.
Detailed example
Complex analysis of a large set of complaint data to identify trends in order to facilitate casework activity.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Enhance CMS' understanding of beneficiary issues with MA and Part D plans.
Controls / human review
ATO: Not reported; PIA: Not published