iVeri-Fi (Test)
Description
In October 2024, Serco will begin utilizing iVeri-Fi, (a decision service platform) to perform automated processing of remote identity proofing (RIDP) verification tasks. These tools are already in our Eligibility Workers Support System (EWSS) stack and have an existing Authority to Operate (ATO). We are not introducing any new technologies - we are just changing how and where the work is done through automation (before Task Inconsistency Processing System (TIPS) not integrated with TIPS).
Detailed example
Significant reductions in operational costs, increased efficiency in task processing, improved quality and consistency in decision-making, and enhanced user experience for eligibility support workers by reducing their manual workload. The system also aims to facilitate easier updates and modifications, supporting ongoing improvements and expansions of automation.
AI / analytics pattern
Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relationships.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
A decision service (Sapiens) will make the adjudication decision using Remote Identity Proofing (RIDP) business rules. This service integrates with Event-Based Processing (EBP) microservices, Sapiens Decision, and Rosette Name Indexer (RNI) for matching identity data. Sapiens Decision uses AI to ensure consumer and RIDP data match and will incorporate more machine learning in the future.
Controls / human review
ATO: Not reported; PIA: Not published