OMB Individually Reported
Aidan Chat-bot
Exact public inventory row
Description
Manages programs authorized under the Higher Education Act of 1965 including financial aid for students attending higher education programs.
Expected benefit
Federal Student Aid's (FSA) virtual assistant uses natural language processing to answer common financial aid questions and help customers get information about their federal aid on StudentAid.gov. In just over two years, Aidan has interacted with over 2.6 million unique customers, resulting in more than 11 million user messages.
Controls / human review
ATO: Not reported; PIA: Not published