Federal Assistant AI Agent
Description
HHS and its Family of Agencies have a diverse, spread out basis of content that can be confusing to navigate and requires a user to have knowledge of HHS org structure to be able to obtain answers to their questions; leveraging Agentic AI using Turnkey app can reduce burden on citizens to find answers to their questions about HHS' services, and can reduce the volume of calls to HHS agency contact center representatives to answer common questions
Detailed example
Plain language, conversational responses to customer inquiries via chatbot, providing sources for information as needed to increase accuracy of information and direct end-users to relevant resources.
AI / analytics pattern
Agentic AI: AI systems that perform tasks or make decisions autonomously with minimal human intervention.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Allows end-users to leverage a single point of entry and plain language to find information across all HHS and its family of agency websites, allowing only authoritative government sources, to provide answers to questions in a conversational manner without requiring the user to be able to navigate and understand a complex web of content and bureaucracy. Reduction in costs for contact centers via lower call volume and decreased time spent per calls.
Controls / human review
ATO: Not reported; PIA: Not published