OMB Individually Reported
Managing Help Desk Tickets - Self Service
Low riskExact public inventory row
Description
Reduce the number of IT help desk tickets
Detailed example
Staff member IT Help desk Self-service
AI / analytics pattern
Agentic AI: AI systems that perform tasks or make decisions autonomously with minimal human intervention.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Reduce the number of IT Help Desk tickets reducing the strain on the Service Desk technicians, and providing self-service opportunities to the NEA staff
Controls / human review
ATO: Not reported; PIA: Not published