Comment Review System
Description
Manage, analyze, and categorize large volumes of public comments
Detailed example
To assist the analyst in reviewing each comment, CRS uses traditional machine learning natural language processing (NLP) to provide text summarization, text matching with lists of topics, entity identification, and text similarity matching. In addition, CRS identifies duplicative or near-duplicative comment letters, provides full text search (including metadata properties), and provides the optionality of providing notes or labelling comments based on various metadata attributes. All public comments are reviewed in their entirety, and summaries are used to assist with these reviews.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
The Comment Review System (CRS) is a system used by the Board of Governors of the Federal Reserve System (“Board”) to electronically process and manage comments from the public on regulatory rulemakings, information collections, and other proposals (collectively, “proposals”). The Board’s processing of comments may use artificial intelligence (AI) to provide more efficient processing of public comments (e.g., text matching, entity identification, and text similarity matching).
Controls / human review
ATO: Yes; PIA: https://www.federalreserve.gov/files/pia_crs.pdf
Data needed
External – Public Comments